In this era of digital transformation, employee productivity, as well as customer satisfaction, are the two key areas of concern for any organization, however, challenges and issues associated with employees continue to remain unnoticed. In meeting their deadlines and targets, organizations often overlook the level of employee engagement which in turn affects customer satisfaction. Forbes Magazine describes employee engagement as “the wonder drug for customer satisfaction”, indicating the level of importance of satisfied employees for developing a positive brand reputation and attracting new customers.
Employees are overloaded with emails, text messages, internal meetings, phone calls, etc. …
Firm intelligence is the next data revolution, and organizations today to be successful must gain value from the information it has access. Businesses to achieve productivity, as well as performance enhancements, must have an intention of transformation, as developing an intelligent organization is not possible without a digital transformation plan. Firm intelligence is workforce or organization focused and enables effective collaborative communications between internal as well as external users.
Although several organizations realize the enhancements, digital transformation can bring in to the firm, around 35% of firms still do not plan for digital transformation(1).
Chatbots have proven out to be one of the best digital transformation efforts to transform the way an organization gathers and utilize their knowledge. …
Is the cheer and mirth of the work from home transition beginning to fade away because of the lack of support system you once enjoyed at the office?
When could you simply ask for a file, a case note, case research, and stay on top of all the matters all day long simply by interacting with your interns, paralegals, staff, or associates?
Well, it certainly would have been great if you could get an exclusive resource to help with those valuable yet mundane repetitive tasks of passing along the information to clients, generating quick templates, or imagine if someone could address all those common concerns of the clients at odd hours, so you could give your undivided attention to the important legal issues that need your expert inputs! …
Increasing focus on digital transformation has been driving the popularity of conversational AI and text & voice-based chatbots. Many enterprises are leveraging these solutions for automating as well as humanizing conversations and enriching customer interactions.
As chatbots are becoming the quintessential tool to deliver premium customer support as well as automating operational routines, organizations are looking for solutions that augment existing capabilities in these areas.
AI-powered bots that can understand, learn, and even recommend based on customer behavior are gaining top-mindshare among executives.
In this era of digital transformation, employee productivity as well as customer satisfaction are the two key areas of concern for any organization, however, challenges and issues associated with employees continue to remain unnoticed. In meeting their deadlines and targets, organizations often overlook the level of employee engagement which in turn affects customer satisfaction.
Forbes Magazine describes employee engagement as “the wonder drug for customer satisfaction”, indicating the level of importance of satisfied employees for developing a positive brand reputation and attracting new customers.
Powered by artificial intelligence (AI), chatbots were launched with the premise of extending 24/7 online support through either voice or textual conversation and mimic humans in a real-time discussion. Over time, AI-enabled chatbots steadily shifted towards answering complex questions compared to their simpler counterparts handling FAQ and specific queries. This is how chatbots added a considerable pace to the digital revolution.
The chatbot phenomenon has spread across all industry verticals, including the legal sector. In fact, the arrival of the legal chatbots marked the beginning of a worthy journey of continuous and reliable legal support to an extensive clientele. …
The legal industry is always known for its resistance to change, but technology in the legal landscape has seen rapid growth from the past few years. The global Coronavirus pandemic has also accelerated the pace of investments in legal technology, which is likely to transform the legal marketplace.
Several law firms are majorly focusing on the adoption of innovative technology, which has the capability to modernize the practice of law. Innovative technologies, including Artificial Intelligence, Analytics, and Blockchain, among others, prioritizes the speed and efficiency of legal services.
Technology in the legal sector is an enabler that empowers attorneys and paralegals to perform their jobs better. …
The COVID-19 crisis has a profound impact across the legal sector, especially on the traditional law firms, mostly relying on the office model. The current pandemic situation has shown the importance of legal technology to the conventional as well as modern legal firms and the need for these solutions for business continuity in this scenario.
The year 2020 has seen a considerable shift in the legal industry in terms of technology adoption and ongoing transformation, which is now amplified due to the global pandemic situation. …
Globally, more than 50% of businesses are expected to deploy a chatbot solution by 2025
Conversational platforms are revolutionizing the enterprise work environment by enhancing day to day internal communication across business functions as well as external customers. Organizations are leveraging AI for customer support to reduce expenses and improve business efficiency, with plans to expand the scope of AI applications to other areas such as IT Service Management (ITSM) and IT support. By enabling real-time interactions, conversational platforms are also transforming technical support strategies by using chatbots and virtual assistants as IT support agents.
IT support, especially for software, consumer electronics, and gadgets is prone to a large number of questions and complaints. For handling these queries 24/7 and reducing the burden on human agents, conversational platforms i.e. virtual assistants and chatbots are deployed to act as IT support agents. These virtual assistants are designed to address even complicated customer queries and complaints in addition to frequently asked support questions. …
Chatbots, currently are the hot tech-topic in the legal industry and law firms need to leverage the power of chatbots for managing their existing and potential customers.
Advancements in AI and ML have led towards the emergence of AI-enabled chatbots, which can hold human-like conversations through auditory and textual methods. These AI-based chatbots are gaining popularity and are helping several companies across various verticals with customer engagement, workforce productivity, reduced expenses, and a lot more.