KLoBot Chabot builder software
KLoBot Chabot builder software

No-Code Platforms — Future of chatbot development

Increasing focus on digital transformation has been driving the popularity of conversational AI and text & voice-based chatbots. Many enterprises are leveraging these solutions for automating as well as humanizing conversations and enriching customer interactions.

As chatbots are becoming the quintessential tool to deliver premium customer support as well as automating operational routines, organizations are looking for solutions that augment existing capabilities in these areas.

AI-powered bots that can understand, learn, and even recommend based on customer behavior are gaining top-mindshare among executives.

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There is a huge demand in the market for solutions that can deploy AI-powered bots within minutes to enhance lead generation and support branding activities. The value proposition of these solutions is the convenience to convert contact centers into business generation centers within no time. …


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Are organizations focusing on employee productivity?

In this era of digital transformation, employee productivity as well as customer satisfaction are the two key areas of concern for any organization, however, challenges and issues associated with employees continue to remain unnoticed. In meeting their deadlines and targets, organizations often overlook the level of employee engagement which in turn affects customer satisfaction.

Forbes Magazine describes employee engagement as “the wonder drug for customer satisfaction”, indicating the level of importance of satisfied employees for developing a positive brand reputation and attracting new customers.

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Operational challenges faced by employees include

Employees are overloaded with emails, text messages, internal meetings, phone calls, etc. …


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The Advent of Legal Chatbots

Powered by artificial intelligence (AI), chatbots were launched with the premise of extending 24/7 online support through either voice or textual conversation and mimic humans in a real-time discussion. Over time, AI-enabled chatbots steadily shifted towards answering complex questions compared to their simpler counterparts handling FAQ and specific queries. This is how chatbots added a considerable pace to the digital revolution.

The chatbot phenomenon has spread across all industry verticals, including the legal sector. In fact, the arrival of the legal chatbots marked the beginning of a worthy journey of continuous and reliable legal support to an extensive clientele. …


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Where is the legal industry heading?

The legal industry is always known for its resistance to change, but technology in the legal landscape has seen rapid growth from the past few years. The global Coronavirus pandemic has also accelerated the pace of investments in legal technology, which is likely to transform the legal marketplace.

Several law firms are majorly focusing on the adoption of innovative technology, which has the capability to modernize the practice of law. Innovative technologies, including Artificial Intelligence, Analytics, and Blockchain, among others, prioritizes the speed and efficiency of legal services.

Technology in the legal sector is an enabler that empowers attorneys and paralegals to perform their jobs better. …


Legal chatbot — KLoBot — powered by AI
Legal chatbot — KLoBot — powered by AI

Law Firm’s increasing adoption and reliance on technology

The COVID-19 crisis has a profound impact across the legal sector, especially on the traditional law firms, mostly relying on the office model. The current pandemic situation has shown the importance of legal technology to the conventional as well as modern legal firms and the need for these solutions for business continuity in this scenario.

The year 2020 has seen a considerable shift in the legal industry in terms of technology adoption and ongoing transformation, which is now amplified due to the global pandemic situation. …


KLoBot an ai chatbot for law firms
KLoBot an ai chatbot for law firms

Globally, more than 50% of businesses are expected to deploy a chatbot solution by 2025

Conversational platforms are revolutionizing the enterprise work environment by enhancing day to day internal communication across business functions as well as external customers. Organizations are leveraging AI for customer support to reduce expenses and improve business efficiency, with plans to expand the scope of AI applications to other areas such as IT Service Management (ITSM) and IT support. By enabling real-time interactions, conversational platforms are also transforming technical support strategies by using chatbots and virtual assistants as IT support agents.

Need for conversational platforms for IT support

IT support, especially for software, consumer electronics, and gadgets is prone to a large number of questions and complaints. For handling these queries 24/7 and reducing the burden on human agents, conversational platforms i.e. virtual assistants and chatbots are deployed to act as IT support agents. These virtual assistants are designed to address even complicated customer queries and complaints in addition to frequently asked support questions. …


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How chatbots can enhance law firm’s productivity?

Introduction

Chatbots, currently are the hot tech-topic in the legal industry and law firms need to leverage the power of chatbots for managing their existing and potential customers.

Advancements in AI and ML have led towards the emergence of AI-enabled chatbots, which can hold human-like conversations through auditory and textual methods. These AI-based chatbots are gaining popularity and are helping several companies across various verticals with customer engagement, workforce productivity, reduced expenses, and a lot more.

KLoBot An ai chatbot builder software for law firms. Legal chatbot
KLoBot An ai chatbot builder software for law firms. Legal chatbot

Given its history of relying on paper-based documents, the legal industry has always been alleged of falling behind other industries in terms of accepting and deploying emerging technologies. However, over the past few years, the legal industry has been witness to large investments on automation and cloud technology, which has started to take root and is now becoming mainstream. …


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COVID-19 impacts on the work environment

COVID-19 outbreak has shifted the working patterns, leading to a significant increase in remote working. Work from home has rapidly become a chosen way of doing business across industries, including the legal industry. A virtual law firm is the next big thing to accomplish law firm administration functions from billing, collections to client assistance.

During times like these where the world is facing lockdown, remote assistance and monitoring services have seen a significant increase in demand. These systems play an important role in ensuring uninterrupted legal services and making informed business decisions.

Pain points of law firms during COVID-19

Attorneys deal with hundreds of documents that make their task more time-consuming. …


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Role of Technology in the Legal Industry

The legal industry has undergone a significant transformation over the last decade and will continue to grow at a significant pace. Several law firms across the world are expected to increase their annual investments in legal technology.

For instance, the year 2019 witnessed an increase in legal tech investments, which surpassed $1.2 billion.

Digital transformation is changing the face of the legal industry by creating several opportunities for law firms in terms of global market expansion, remote working, customer experiences, social media marketing, and much more.

Legal firms are also emphasizing on migrating to the cloud for assisting their IT departments in terms of agile working, improving security, and data storage. This shift towards the cloud has empowered lawyers to work flexibly from any location and any time of the day. …


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The current state of customer service

The COVID-19 pandemic has a sudden and significant impact on customer service leaders, where the level of customer emotion and anxiety in service calls has increased dramatically. The Coronavirus outbreak has severely impacted customer support operations worldwide, with most of the call center teams working remotely.

Contact centers + Remote access — A new way of working

The growing concern over COVID-19 has led to large and small organizations adopting remote working practices to stay productive and connected. The transition to the remote workforce is the new normal for ensuring business continuity and delivering quality customer service. …

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KLoBot — the Best AI-Chatbot builder platform

An AI-powered Chatbot builder platform for legal professionals. Create text+voice based conversational chatbots within minutes. https://www.klobot.ai/

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